How do I cancel my Hastings Direct Smart Miles?

Unfortunately, you can't suspend an insurance policy but you can cancel it by giving us a call on 01733 308380.

Just so, how do I cancel my renewal with Hastings Direct?

How to cancel Hastings Direct

1. Call customer service on 0333 321 9801.
2. Ask to speak with a representative.
3. Provide them with your insurance policy number and customer details.
4. Request cancellation of your contract and recurring payments.
5. Ask for a confirmation email.

Also Know, how does Hastings SmartMiles work? Hastings Direct SmartMiles is a telematics car insurance policy. You get a SmartMiles box installed in your car, which is about the size of a mobile phone. The box doesn't affect your car's performance or impact the manufacturer's warranty.

Additionally, can I cancel my Hastings Direct policy online?

To cancel your car insurance policy with Hastings, you can call them on 03333219801. You can't cancel your Hastings car insurance online.

How often does SmartMiles update?

Your scores and journeys will appear in the app soon after your SmartMiles box sends us the data. On average this will be roughly every 60 miles you drive, but can vary depending on how often you travel.

Related Question Answers

Can you cancel your insurance policy at any time?

Check for potential penalties

Fortunately, auto insurance companies generally give you the right to cancel your policy at any time as long as you give proper notice. While most insurance companies will likely refund your unused premium, some may charge a fee if you choose to cancel in the middle of your policy term.

Do I get money back if I cancel car insurance?

When you take out a car insurance policy, you have what's called a 14-day cooling-off period during which you can cancel. If your policy hasn't actually started, then cancelling within this period means you'll get a full refund. Always carefully consider whether cancelling your car insurance is worth it.

Can insurance companies charge a cancellation fee?

Insurers cannot charge you a cancellation fee if you choose not to renew an expired policy. So, you can generally avoid fees by waiting until the end of your policy, and then switching to another insurer. But be aware that some car insurance policies do include a renewal fee – especially those from online brokers.

Can I cancel my car insurance if I pay monthly?

While car insurance policies are usually taken out for 12 months and paid either up front or through monthly premiums, you can cancel at any time. Your insurance provider will often charge a cancellation and administration fee. If you took out the insurance through a broker, they may also charge a cancellation fee.

Do Hastings Direct ask for proof of no claims?

If we've asked for proof of your no claims discount (NCD), you can send us either: - A copy of your renewal quote from your previous insurer. - A letter from your previous insurer, confirming the amount of no claims discount you have.

Can I drive other cars on my insurance Hastings?

The ability to drive other cars can't be added to a policy if it's not already included, but you may be able to add a temporary vehicle to your insurance. If you'd like to do this, log in to MyAccount and start a live chat or call us on 0333 321 9801.

Does windscreen repair count as a claim?

Yes, it does count as a claim, but many insurers don't totally crucify you if getting insurance and the only claim you have had is for windscreen damage.

Does it cost to call Hastings Direct?

The Hastings Direct home insurance service offers a freephone number 0800 035 4917 which means calls from both landline and mobile phones will be free of charge for the caller.

Can you have 2 insurance policies on a car?

It's perfectly legal to have two auto insurance policies on one vehicle. Having two auto insurance policies is legal, but filing the same claim with two different insurers isn't. If you receive compensation from two insurance providers for the same claim, it's regarded as insurance fraud, says Motor1.com.

Who do Hastings use for windscreen repair?

Autoglass^® BodyRepair, the mobile repair specialist, has announced a new three-year contract with Hastings Direct ('Hastings'), the digitally focused general insurance provider to the UK market.

Who owns Hastings Insurance?

Sampo Group Hastings Group (Consolidated) Limited

How do I change my number plate on Hastings Direct?

All you need to do is:

1. Log in and choose the policy you want to change.
2. Select Manage vehicle and add your new number plate.
3. Add any other details you need to change or, if all your other details are the same, select Use my existing vehicle details.

What does fault claim mean?

A “fault” claim is recorded when an accident is either: the driver's fault. not the driver's fault, but the cost can't be claimed from another party – for example, if a parked car is hit and the other driver can't be found.

How do I contact Hastings Direct by email?

You can get in touch in the following ways:

1. By emailing us at to discuss an existing complaint.
2. By filling in our online form to make a new complaint.
3. By calling us on 0333 999 8904 our lines are open Monday to Friday from 9am to 5pm.
4. By writing to us at: Customer Relations Manager.

What is motor insurance certificate?

A car insurance certificate, also called proof of insurance or an insurance card, is a document proving that you carry auto insurance. It is the document you will show to the DMV when registering a vehicle, and it is also what you will need to provide to the police in the event of an accident or if you are pulled over.

Does Hastings You drive have a curfew?

Can I drive at night? We understand there'll be times when you need to drive at night so we don't have a strict curfew. However, driving between 10pm and 5am will lower your driver rating, so we recommend you don't do this regularly.

Can you drive after 10pm with a black box?

No curfew but driving after 10pm will reduce your score, no monthly mileage limit, you only need to have the box fitted for three months after which time it will be removed and your discount will be calculated, rated 3.4 stars out of 5 from over 100 reviews on Reviews.com.

Does Hastings Direct have a curfew?

Get the price you deserve with our telematics car policy Hastings Direct YouDrive. We think so, and that's why we've created our brand new take on a telematics policy with no black boxes, no curfews and no fuss.

How can I improve my driving score?

To increase your driving score, ensure you drive in accordance with the law. Make sure to remain within the legal speed limit at all times, as this will raise your score.

You can improve how you drive by:

1. Allowing enough distance to stop.
2. Going easy on the dashboard lights.

How do you remove a black box from a battery?

To remove, insert a flat tool between the black box and the battery to unstick the box. Make sure never to pull the product off by hand.

How is black box fitted?

The box is about the size of a mobile phone and usually installed out of sight behind the car's dashboard. Your insurance company will arrange for the black box to be installed in your car, usually at your home. Your policy begins from your chosen start date so you won't need to wait for the box to be installed.

Is Telematics a black box?

Black box car insurance, also known as telematics insurance, is a type of auto insurance that uses technology to track and record a policyholder's driving behavior.

What is you drive with Hastings Direct?

Drive. You'll see exactly how you're doing in the Hastings Direct app, with your app and tab picking up things like speeding and using your phone while driving.

How do I contact Hastings Direct?

Please call us on 0333 321 9790 so we can help. We're open: Monday-Friday 9am-6pm.

How do I cancel Smartmiles?

How do I cancel my policy if I can't get through on the phone? If you're having trouble getting through to us by phone, you can email us at to cancel your policy. Please make sure you contact us from the email address on your policy to do this.